Each product sold by Cooper Cases.com is covered by a 60-day guarantee from manufacturing and/or material defects.
We do take these types of issues very seriously. Should you receive a damaged product, please send a photograph of the case received and your order ID to firstname.lastname@example.org.
Upon confirming the item is defective, we will then send you a replacement case from our warehouse, offer you store credit for the of your item or process a full refund.
90% of the problems with keyboard cases are solved with charging the keyboard overnight to make sure the battery is full.
You can find additional troubleshooting tips here: